frequently asked questions
Kat and team are right here to help you. It's likely that your technical query will be answered in the FAQs or the Support Centre (below). If you'd rather email us, we'd love to hear from you.
HANG TIGHT
We're so thrilled to be updating our website and apps. While we do this, please be patient as it may take a mo for you to see your playlists and watched history. We’re so grateful to you for your patience and support.
Please also note that our apps won't be working at all for the next few weeks. Rest assured that they will be back, better than ever and full of exciting new features asap.
How much is membership?
Every membership starts with a free 14 day trial. You can cancel anytime.
Our ANNUAL membership is the best value and most popular. It is just £14 per month, billed annually at £159.99
If you'd like a little more flexibiity our 6 MONTH membership is It is £16 per month, billed every 6 months at £94.99
If you'd like to be super flexible and try us month-to-month, our MONTHLY membership is £19.99
The price will automatically be converted to your local currency.
How do I cancel or pause my membership?
It's easy!
Log into your account and click on your Profile in the top right corner.
Select Purchases.
Pause or cancel your membership by clicking End Membership, or you can change to a different membership.
Subscriptions auto-recur. You'l be automatically billed on the same day of the month or year. Cancel anytime before the next billing date or by emailing us.
How does the free trial work and what happens at the end of it?
All new members get 14 days FREE. If you choose to cancel your subscription during your free trial, you will not be charged. So you have plenty of time to explore our classes and get to know our fantastic teachers and community. Once the free trial comes to an end, your paid membership will start automatically. The Free Trial is only for new users to MFML.
What is included in my MFML membership?
Membership includes:
Access to 2,000 + on demand classes and courses, as well as the weekly live classes. You'll also be a member of our community with access to like minded movers, teachers and Kat and the team. We're all here to help, guide, and support you.
In depth workshops are not included, but should cost be a barrier please do get in touch.
Simply sign into your account and click Profile at the top right.
Select Purchases.
To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option.
To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
To access your account, click Sign In at the top right corner of the page and enter your email address. Enter your password, or request a link that is sent to your email address to sign in.
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. An instruction email will arrive in your inbox shortly. In the email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access yoga classes?
Once you sign into your account, click on Search at the top of bottom of the homepage
If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen classes later without n internet connection. The classes can be accessed by signing in to your account.
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link. You can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
To purchase a gift subscription, click on your account in the top right hand corner and select “Buy a Gift Card”. Select the membership (including duration), course or workshop you’d like to gift. Complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to the recipient.
I can't afford my membership any longer.
We’re so sorry to hear your circumstances have changed and we hope you’re ok. Of course, we will do what we can to help. Know that we're happy to offer essential workers a discounted membership. Send us a message at support@movementformodernlife.com to let us know and we can work on a solution together.
What is your refund policy?
REFUNDS
This policy explains how billing, cancellation, and refunds work for Movement for Modern Life subscriptions. Your subscription is governed by our Terms and Conditions; if this policy and the Terms of Use differ, the Terms and Conditions prevail.
Your subscription renews at the end of each billing period at the then-current price unless you cancel before the renewal date. Before you subscribe, we show you the renewal price in your billing currency, the billing frequency, and how to cancel.
If you subscribed on movementformodernlife.com: sign in and go to Account Settings, or email support@movementformodernlife.com. You never need to call anyone to cancel. We kindly request that you don’t cancel via your bank, because they charge us for this. Cancellation takes effect at the end of your current billing period, you keep access until then, and we email you a confirmation.
If you subscribed through the Apple App Store: cancel in your Apple ID subscription settings (Settings, tap your name, tap Subscriptions, select Movement for Modern Life). We cannot cancel an App Store subscription for you.
If you subscribed through Google Play: cancel in your Google Play subscription settings (Play Store app, tap your profile icon, tap Payments & subscriptions, tap Subscriptions, select Movement for Modern Life). We cannot cancel a Google Play subscription for you.
If you subscribed through any other App (for example, Samsung, Roku or Chromecast), we cannot cancel these subscriptions for you. You will need to log into the App in order to cancel.
If you are on a free trial, you will not be charged until your free trial ends. Before it does, we email you a reminder with the charge amount, the billing frequency, and how to cancel. To avoid the charge, cancel before the trial period ends. One free trial per person.
Refunds
Payments are non-refundable once charged. We may make exceptions at our discretion. If you have a question about a charge, contact support@movementformodernlife.com or Link support for purchases sold by Stripe (see below).
In some places, purchases made on movementformodernlife.com are sold by Stripe as the merchant of record through its Managed Payments service. We identify at checkout when Stripe is the seller for your transaction. For those purchases, your card statement will show LINK.COM* together with the Movement for Modern Life descriptor, Link’s consumer terms govern refunds and payment support, and refund requests are handled by Link support. You can still manage and cancel your subscription through your Movement for Modern Life account settings.
If you subscribed through the Apple App Store or Google Play, or via another app, billing and refunds are handled by that platform under its own terms. Request refunds directly from Apple or Google or the app in question.
Please review your billing statements and tell us about any suspected billing error within 30 days of the charge so we can resolve it quickly. Reporting an error after that period does not limit your rights.
Refunds are made in the currency of the original charge. The amount you receive may differ from the amount charged because of exchange-rate changes and fees imposed by your bank or card issuer, which we do not control.
Nothing in this policy limits your statutory rights you have under applicable law that cannot be waived.