Standard UK Delivery Is Free When You Spend Over £50.00, Or £2.95 For Orders Under £50.00.
UK standard delivery orders are sent using Parcelforce. Once your parcel has been collected by Parcelforce (the same working day if ordered before 3pm) we will send you a confirmation email and/or text message to let you know your parcel has been dispatched from our warehouse and will be with you the following day. You will receive a second email and/or text message on the day your parcel will arrive to inform you of the 1 hour window in which you should expect delivery. Both emails will give you the option to reschedule your delivery, have your parcel delivered to a neighbour and track your order.
Once parcels have been dispatched we are unable to change the address. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please email email@example.com
Next Day Delivery
Next Day Delivery Is £6.95.
Order before 3pm from Monday – Thursday for your order to arrive the next working day by Parcelforce. Any orders placed on Friday or over the weekend by next day delivery will arrive to you on Monday or Tuesday of the following week. Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times.
Overseas Delivery Prices Are Displayed On The Checkout When Placing Your Order.
Orders for delivery outside the UK are sent using the Royal Mail Airsure service and will arrive within 7-14 working days. We can trace your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers.
Please note we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.
Tracking For UK Deliveries
To track your order:
Follow the link www.parcelforce.com/track-trace
Enter your tracking number in the 'tracking' box on the top left hand side of the page.
Tracking numbers can be found on the order confirmation page and confirmation email. Your tracking number will look like this:
Tracking number: UH5360195
For any issues tracking please contact our customer care team who will be able to assist you. Call us on: 01202 721912 or email firstname.lastname@example.org.